At www.wheelclassic.com, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we are here to help. Please review our policy below:
1. Returns
1.1 Eligibility:
- Items must be returned within 7 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with tags still attached.
1.2 Non-Returnable Items:
- Sale items and gift cards are non-returnable.
- Underwear and swimwear must be returned with the original hygiene liner intact.
1.3 Return Process:
- Contact our customer service team at [email protected] to initiate a return.
- You will receive instructions on how to send your items back to us.
- Please include your order number and reason for return.
1.4 Shipping Costs:
- Customers are responsible for the cost of return shipping, except in cases where the item was damaged or incorrect.
1.5 Processing Time:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.
- If approved, a refund will be processed within 3 business days to your original method of payment.
2. Exchanges
2.1 Eligibility:
- We accept exchanges for the same item in a different size or color, subject to availability.
2.2 Exchange Process:
- Contact our customer service to initiate an exchange and check the availability of the item.
- Follow the return process as outlined above.
2.3 Shipping for Exchanges:
- www.wheelclassic.com will cover the cost of shipping the new item to you.
3. Damaged or Incorrect Items
3.1 Reporting Issues:
- If you receive a damaged or incorrect item, please notify us within 3 days of receipt at [email protected].
- Attach photos of the damage or incorrect item for our review.
3.2 Resolution:
- We will arrange for the item to be returned and a replacement to be sent at no additional cost to you.
4. Important Notes
4.1 Original Receipts:
- Please retain your proof of purchase; it may be required to process your return or exchange.
4.2 Final Sale Items:
- Items marked as “final sale” are not eligible for returns or exchanges unless defective.
4.3 Questions:
- For any questions about our Returns & Exchanges policy, please reach out to our customer service team.
Thank you for shopping at www.wheelclassic.com. We appreciate your business and are committed to providing a seamless and satisfying shopping experience.